Customer Services business overview

Our vision is: "If customers had a choice, they would choose Thames Water."

Our 850 employees handle four million calls and 600,000 pieces of correspondence per year, and we're passionate about resolving every query promptly and efficiently.

It could mean explaining a customer's bill to them, advising them how to get a water meter or despatching a crew to deal with a burst pipe.

We put the customer experience at the heart of business, so every process begins and ends with the customer.

It can be a fast-paced and challenging environment, but if you're passionate about putting customers first, it's a very satisfying area of our business in which to work.