Our culture
Our role in providing water and sewerage services means we play a vital part in the lives of millions of people across London and the Thames Valley.
We want them to have a distinct idea of our values and priorities. So we aim to present our communications in a clear and consistent fashion, and want our people to behave in a professional manner which puts customers first.This section tells you more about the standards we expect of our employees and contractors.
Who we are and what we stand for
Thames Water is a water and sewerage services business.
We deliver the highest quality water and recycle it safely back into the environment.
We provide an essential service to society, giving exceptional value to our thirteen million domestic and business customers. 150 years of service and a forward thinking approach ensure our standing as the water company of choice as the water company of choice.
What we want to achieve
If customers had a choice, they would choose Thames Water.
How we'll get there
We aim to provide the best-in-class water and sewerage service, to be profitable and sustainable, and to act in the long-term interests of the wider community.
We will:
- Work closely with customers and stakeholders
- Deliver services at a reasonable cost
- Do what we say
- Develop the best team
- Be innovative
- Invest in right tools to get the job done well
- Educate and inform the public
- Improve financial performance
- Be efficient and complete projects on time
Our values
Our work is shaped by our five values:
Challenging
We strive for continuous improvement
Committed
We are passionate about customer service
Purposeful
Everything we do leads to better customer service and better delivery
Reliable
We do what we say
Supportive
- Create an environment where people can voice their opinions
- Be receptive to other people's views
- Consider the consequences of what we do
