Frequently asked questions
If you haven't been able to find what you're looking for, you can view all of our frequently asked questions below.
Here you can find useful advice and information about your charges and paying your bill, moving home, metering, and water quality.
In this section
- Billing and payment
- Find out more about your charges, future price increases, paperless billing and ways to pay
- General and moving
- Learn more about updating your details, developing your property, and setting up your new supply
- Interested in a water meter?
- Learn about the benefits of metering, metered charges and how to request a meter
- For metered customers
- For advice on reading your meter and submitting your reading
- Water quality and regulations
- Identify the quality of water in your area, and find out about regulations for water and pipework
- Extra care services
- Services for customers who require additional assistance
