Large print, braille or talking bills

Large print services

We can send your bills and letters in large print.

Braille services

We can send bills to you in braille (grades one and two) and we are happy receive braille letters.

Talking bill service

You can also register for our 'talking bill' service. We telephone you before sending your bill and help you arrange payment, as well as discussing any other concerns. You can request a number of our popular leaflets that are available on CD.

Screen reading software users

If you use screen reading software on your computer, for example JAWS, please register to have bills emailed to you. You can listen to your bill details before receiving them in the post.

Coloured background bills

We can send you your bill on different coloured paper. This can be particularly helpful for customers with dyslexia.

If you would like to find out more about our extra care services, please call our Customer Centre on 0845 641 0068.