Email us with a general enquiry
To make an enquiry or leave feedback online, please select one of the four links below.
To enable us to deal with your enquiry as quickly as possible, please provide us with the following details:- Your name
- Address
- Your ten-digit account number (if applicable)
- Telephone number
- Email address
- Details about your enquiry
We aim to respond to your enquiry within ten working days.
For urgent enquiries which require an immediate response, please call our 24-hour Customer Centre on 0845 9200 800 (Minicom: 0845 7200 898).
Billing enquiry
Email us with enquiries relating to your water service charges, your bill or payment
Clean water enquiry
Email us with enquiries relating to your water services
Wastewater enquiry
Email us with enquiries relating to your wastewater or sewerage services
