Considering a water meter?
Having a water meter could save you money, as you will only pay for the water you use, and you also have the option to revert back to your original charge basis within the first 12 months of installation.
We will fit a meter free of charge at all domestic properties, if it is practical to do so.
Frequently asked questions
How much should I expect to pay?
By installing a meter you can control the size of your bill as it is based on your actual consumption.
Please use our table below to establish how much your annual metered bill could be.
You can compare this to your current charges to decide whether metering would be a cheaper option.
If your unmetered bill does not cover one full year, divide the bill by the number of days you have been billed for and multiply it by 365.
You can use our water wise usage calculator to find out if you are a low, average or high user.
Our charges table shows approximate meter charges based on the number of people living in a property and estimated water usage.
How can I request a meter?
You can request a meter by completing our online application form.
You will need your ten-digit account number, which can be found on the top of your bill.
How long will it take for installation to be arranged?
We will survey your property to see if a meter can be fitted.
Meters are normally fitted outside the property so that we have access to read them, but in some cases we will fit a meter inside your home. We will contact you to arrange this.
It can take up to three months for meter installation to be arranged. You will remain on your original charge basis until the meter has been fitted.
A meter will only be installed if it is practical to do so.
If we install a meter on your property, we will inform you in writing of your new account and payment arrangement.
You can also visit our ways to pay section for further details.
If it is not possible to install a meter at your home, you can opt to pay the Assessed Household Charge.
Can I change my mind?
You can revert back to your unmetered charge, providing you do so within 12 months of your meter being fitted.
If you move out of your property the new occupier will be charged by the meter.
Is it compulsory to have a meter?
Since 1 April 2005, we have been installing water meters in certain areas of our region where there has been a change of occupancy.
We have the legal right to do this under section 144B of the Water Industry Act.
For further information, please refer to our regulator, Ofwat's website.
We also have the right to fit a meter when a property has been converted into flats. Visit services for developers section of our website for further details.
What happens if I make changes to my property?
If you decide to change the structure of your property, such as converting your property into flats or converting part of the premises for commercial use, you are responsible for letting us know before the work commences. We can then ensure you are being charged correctly.
If this is the case, please contact developer services.
