Moving home guide
Whether you are moving in, out of, or within our supply area, please follow the guide below to let us know of your plans.
I'm moving into the Thames Water region
I'm moving within the Thames Water region
I'm moving out of the Thames Water region
I'm moving into the Thames Water region
Please complete our online 'moving in' form to advise us of your move.
You need to provide us with the names you wish to appear on the account, your contact details and your move date.
Due to Data Protection we cannot discuss the account with anyone who is not named on the bill. No information will be passed on to any third party.
When registering your move online, you can choose to add additional names to your account.
Once we have all your details we will send you your bill within ten working days.
If your property is metered:
- Your first bill will be calculated on the number of people in your household and your estimated usage (low, average or high).
- Please take a meter reading on the day you move in.
- We will send you a letter within ten working days from receiving this information.
Advise us online or by phone
Complete our moving into the Thames Water region form
Alternatively, please call our 24 hour automated self-service number on 0845 9200 888 or speak to our customer services team weekdays between 8am and 8pm Monday to Friday, and 8am to 1pm on Saturdays (Minicom service 0845 7200 899).
Or write to:
Thames Water
PO Box 286
Swindon
SN38 2RA
I'm moving within the Thames Water region
Please complete our online 'moving in' form to advise us of your move.
You will need your ten-digit account number from the top of your bill, and your new address details. You also need to provide us with your contact details and your move date. No information will be passed on to any third party.
Once we have all the details of your move, we will send you your closing/opening bill within ten working days.
If you pay by Direct Debit, your new account will automatically be set up and credited. This will be clearly stated on your new bill.
If you are on a payment plan, using a payment booklet or card, this will be transferred across to your new account. Please allow up to ten working days for receipt of your new book or card.
If either property is metered please take a reading on the day you move out, and the day you move into your new property.
Advise us online, by phone or by post
Complete our moving within the Thames Water region form
Alternatively, please call our 24 hour automated self-service number on 0845 9200 888 or speak to our customer services team weekdays between 8am and 8pm Monday to Friday, and 8am to 1pm on Saturdays (Minicom service 0845 7200 899).
Or write to:
Thames Water
PO Box 286
Swindon
SN38 2RA
I'm moving out of the Thames Water region
Fill out our easy to use 'moving out' form to advise us of your move.
You will need your ten-digit account number from the top of your bill, and your new mailing address details. You also need to provide us with your contact details and your move date. No information will be passed on to any third party.
Once we have all the details of your move, we will send you your closing bill within ten working days.
If your property is metered, please provide a meter reading on the day that you moved out.
Advise us online, by phone or by post
Complete our moving out of the Thames Water region form
Alternatively, please call our 24 hour automated self-service number on 0845 9200 888 or speak to our customer services team weekdays between 8am and 8pm Monday to Friday, and 8am to 1pm on Saturdays (Minicom service 0845 7200 899).
Or write to:
Thames Water
PO Box 286
Swindon
SN38 2RA
