Need more help?

For more information on billing, dealing with common water and wastewater related problems, and to learn more about your water supply, please see the options below.

In this section

Clickable house
Use our interactive house to find useful advice on dealing with common water and wastewater related issues within your home
Useful literature
Download our latest publications, leaflets, and reports
FAQs
Click here for frequently asked questions
Leaks
Find advice on dealing with a leak
Sewer blockages and flooding
Find advice on dealing with sewer related problems
Learn about water pressure
Water pressure is the force of water that leaves your tap
Learn about water flow
Flow rate depends on the size of your pipe
Lead pipes
Find out if you need to replace your lead pipes
Misconnections
Find out if your household appliances plumbed correctly
Hot tips for cold weather
Prevent damage to your pipes during the cold weather


Burst pipes

Burst main

Please let us know if you spot a burst pipe or a leak on 0800 714614

Cold weather tips

We're experiencing the chilliest winter for a decade...

view our top tips to help protect your pipes from the cold

Contact us

Customer service is at the heart of everything we do

You can contact us online, by phone or by writing to us

Useful literature

Literature graphic

We have a range of literature available to download

Clickable house

Clickable house

Diagnose and fix water and wastewater related problems in your home