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    To download the information you're interested in, please select your choice from the list below.

    Description and Download

    • Advice to help prevent blockages and flooding

      Download(PDF 0.74Mb)

    • Direct Debit Instruction and Guarantee

      Download(PDF 0.27Mb)

    • Leakage - useful information

      Download(PDF 0.11Mb)

    • Metering - should I have a water meter?

      Download(PDF Mb)

    • Thames Water sewerage and clean water boundary map

      Download(PDF 0.21Mb)

    • Wastewater abatement application form - for commercial customers

      Download(PDF 0.08Mb)

    • Wastewater abatement application form - for household customers

      Download(PDF 0.09Mb)

    • Wastewater flooding - causes and alleviation for household customers

      Download(PDF 0.70Mb)

    • Water pressure and flow rate in the home

      Download(PDF 0.52Mb)

    To view PDF's you will need a copy of Adobe Reader which is free to download from Adobe Systems.

    Multilingual help

    We are committed to making our website accessible to as many of our customers as possible. To support this commitment, our new website is currently undergoing an accessibility assessment by Shaw Trust. We expect to receive an accessibility accreditation in summer 2008.
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    Thames Water is the UK’s largest water and sewerage company, serving 13 million customers
    across London and the Thames Valley.

    © 2001 - 2009 Thames Water Utilities Limited. All rights reserved.
    Registered office: Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB